Faq – Visuidea.store

Frequently asked questions

Everything you need to know about the product.

What are content bundles?

Content bundles are ready-made sets of marketing materials designed for specific business needs. Each bundle includes related materials (business cards, LinkedIn covers, invitations, social media posts, etc.) united by a common theme or strategic goal.

Who are your content bundles for?

Our content bundles are designed for startups, professional businesses, and individual entrepreneurs looking to improve their online presence and increase brand awareness. They’re especially useful for those with limited design resources who need professional-looking materials quickly.

What types of bundles do you offer?

We offer topic-specific bundles, thematic bundles, campaign bundles, seasonal bundles, and customized bundles tailored to your specific needs.

How often are bundles updated?

Our bundles are updated regularly to stay current with market trends. Thematic bundles are updated quarterly, while seasonal bundles are updated before relevant events.

Can I use the purchased content on multiple platforms?

Yes, after purchasing a bundle, you can use the content on any of your platforms including your website, social media, and email newsletters. Reselling or transferring rights to third parties is prohibited.

How do I access my purchased materials?

After purchase, you’ll receive an email with a link to Canva.

How long will the purchased bundle be available?

After purchase, you have permanent access to the bundle templates through Canva. The templates will remain in your Canva account without expiration.

What should I do if I can't access the materials?

If you have problems accessing your templates, ensure you’re logged into your Canva account and check your internet connection. If the problem persists, contact our support team.

Is my payment information secure?

Yes, all payments are processed through secure, encrypted platforms.

Can I use templates in other graphic editors?

No, the templates are specifically designed for use in Canva and are not compatible with other graphic editors.

What are Connects and how do they work?

Connects are our website’s internal currency used to purchase content bundles. You top up your Connects balance using any payment method, then use them to buy materials. Each bundle has its own price in Connects.

How do I purchase Connects?

To purchase Connects, log into your account, go to “My Wallet”, select the desired amount of Connects, choose your payment method, and complete the transaction. Connects are credited instantly after payment.

Is there a minimum amount for purchasing Connects?

Yes, the minimum purchase is 10 Connects, enough to buy at least one basic content bundle.

How do I know how many Connects a specific bundle costs?

The cost of each bundle in Connects is indicated on its description page.

How can I get help using the templates?

Our Canva templates are designed to be intuitive and easy to use. After purchase, you’ll be able to access and edit them directly in your Canva account. For general Canva usage questions, Canva’s help center provides excellent resources.