Privacy policy
Last Updated: February 28, 2025
INTRODUCTION
This privacy policy explains how Visuidea collects, uses, and protects your personal data when you use our website (www.visuidea.store) and services. We comply with the General Data Protection Regulation (GDPR), Payment Services Directive 2 (PSD2), and other applicable European data protection laws.
PSD2 is the second iteration of the Payment Services Directive, an EU directive that regulates payment services and payment service providers. It enhances security for online payments while opening the market to more competition beyond traditional banks.
CONTROLLER INFORMATION
WHAT DATA WE COLLECT
We collect your data including: contact information (name, email, phone), account details, payment information, browsing data, device information (IP address, browser type), and transaction records.
WHY WE USE YOUR DATA
We use your data to provide our services, process orders and payments, deliver digital products, communicate with you, improve our website, protect against fraud, send marketing materials (with your consent), and comply with legal obligations.
LEGAL BASIS FOR PROCESSING
We only process your data when we have a legal reason to do so: when you give us permission, when we need to fulfill our contract with you, when we have a legal obligation, or when we have a legitimate business interest that doesn’t override your rights.
YOUR RIGHTS UNDER GDPR
Under GDPR, you have several rights regarding your personal data. You can access your information, correct incorrect data, request deletion, limit how we use your data, transfer your data to another service, object to data processing (especially for marketing), and withdraw consent at any time.
To exercise these rights, email us at [email protected] and we’ll respond within 30 days.
HOW WE PROTECT YOUR DATA
We use encryption, access controls, regular security updates, and staff training to protect your information. All our staff are trained in data protection practices, and we regularly review our security measures.
COOKIES AND TRACKING
We use cookies (small text files stored on your device) to improve your experience. These include necessary cookies for site functionality, analytics cookies to understand site usage, and marketing cookies to personalize content.
When you first visit our site, you can choose which types of cookies to accept. You can change your preferences anytime through the “Cookie Settings” link at the bottom of our website.
For more information, see our Cookie Policy.
PSD2 AND SCA COMPLIANCE FOR PAYMENTS
We process payments in compliance with the Payment Services Directive 2 (PSD2), which aims to make online payments more secure while encouraging innovation in payment services across Europe.
Strong Customer Authentication (SCA)
When you make a payment, we implement Strong Customer Authentication (SCA) as required by PSD2. This means you’ll need to provide at least two of the following to verify your identity:
- Something you know (password, PIN code)
- Something you have (mobile phone, security token)
- Something you are (fingerprint, face recognition)
SCA applies to online transactions above €30, although some exemptions exist for low-risk transactions.
Your payment data is processed securely by our payment providers who comply with PSD2 regulations. We never store complete payment card information on our systems.
DATA SHARING
We only share your data when necessary: when legally required, with your permission, to fulfill our contract (payment processors, hosting providers), or when we have a legitimate business reason. All our service providers are bound by contracts requiring GDPR compliance.
HOW LONG WE KEEP YOUR DATA
We keep your data only as long as needed: account data while your account is active plus 30 days, order records for 10 years (tax requirements), payment processing data only during transactions, support communications for 2 years, and marketing data until you withdraw consent.
CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. For significant changes, we’ll notify you by email or through our website before they take effect. We recommend checking this policy regularly.
CONTACT US
If you have questions about this Privacy Policy or how we handle your data, please contact us at [email protected].
COMPLAINTS
If you believe we’re not handling your data properly, you can contact us directly or file a complaint with your local data protection authority.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
